This is an Agreement (“Agreement”) between matasalon, having its place of business through this website, and the entity agreeing to the terms herein (“Participant”, “You”, “you” or “Customer”). By using or accessing any part of the service, you agree that you have read, understood, and agree to be bound by all of these terms and conditions. If you do not agree to all of these terms and conditions, you must not use or access the service. If you are entering into this agreement on behalf of a company, you represent that you have the authority to bind that company to the terms of this agreement.
1. Description of Service
matasalon provides a cloud-based salon and spa management platform, including but not limited to appointment booking, billing and point of sale, staff and inventory management, marketing tools, membership and loyalty programs, and reporting (“Service”). We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.
2. Account Registration
To use the Service, you must register for an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use of your account.
3. Subscription and Payment
Access to the Service is provided on a subscription basis as described on our pricing page. Fees are billed in advance on a recurring basis and are non-refundable except where required by law. We may change our pricing with reasonable prior notice; continued use of the Service after a price change constitutes acceptance of the new pricing.
4. Free Trial
We may offer a free trial period. At the end of the trial, your account may automatically convert to a paid subscription unless you cancel before the trial ends. No credit card is required to start a trial unless stated otherwise at signup.
5. Acceptable Use
- You will not use the Service for any unlawful purpose or in violation of any applicable regulations.
- You will not attempt to gain unauthorized access to any part of the Service, other accounts, or related systems.
- You will not upload content that is defamatory, infringing, or that violates the privacy or intellectual property rights of others.
- You will not use the Service to send unsolicited bulk communications (“spam”) to customers or third parties.
6. Intellectual Property
All software, design, trademarks, and content associated with the Service are owned by matasalon or its licensors. Nothing in this Agreement grants you any ownership rights in the Service. Data you upload (client records, business content, etc.) remains your property.
7. Termination
You may cancel your subscription at any time from your account settings. We may suspend or terminate your access to the Service if you breach this Agreement or if required by law. Upon termination, your right to use the Service ends immediately, though certain provisions of this Agreement will survive termination.
8. Limitation of Liability
To the maximum extent permitted by law, matasalon shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Service, even if advised of the possibility of such damages.
9. Changes to These Terms
We may update this Agreement from time to time. Material changes will be communicated via email or an in-app notice. Continued use of the Service after changes take effect constitutes your acceptance of the revised terms.
Privacy Policy
This Privacy Policy explains how matasalon collects, uses, and protects your information when you use our website and Service.
10. Information We Collect
- Account information — name, email address, phone number, and business details you provide when signing up.
- Usage data — information about how you interact with the Service, including log data, device information, and browser type.
- Customer data — client records, appointment history, and related business data you enter into the platform.
- Cookies — small data files used to remember your preferences and improve your experience on our website.
11. How We Use Your Information
We use collected information to provide and improve the Service, process transactions, communicate with you about your account, send service-related and (where you’ve opted in) marketing communications, and ensure the security of our platform.
12. Sharing of Information
We do not sell your personal information. We may share information with trusted third-party service providers who assist us in operating the Service (such as payment processors and hosting providers), or when required by law.
13. Data Security
We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
14. Your Rights
Depending on your location, you may have the right to access, correct, export, or delete your personal information. To exercise these rights, please contact us using the details on our Contact page.
15. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.
16. Contact Us
If you have questions about these Terms of Service or this Privacy Policy, please reach out to us through our Contact page.